Shipping policy

Shipping Policy

Last updated: September 2026

Overview

At TheRootedGarden, we take great care to ensure your plants and garden supplies arrive healthy, safe, and ready to thrive. Please read our shipping policy carefully before placing your order.

Shipping Destinations

We currently ship worldwide. Due to international agricultural regulations, certain plant species may be restricted in some regions. It is the customer's responsibility to verify that their country permits the importation of the ordered plants.

Phytosanitary Certificates & Import Requirements

Live plant shipments may require a phytosanitary certificate issued by the relevant plant health authority. Where required, we obtain the necessary certificates prior to dispatch. Additional customs inspections or quarantine requirements may apply depending on the destination country and species. Any import duties, taxes, or fees imposed by the destination country are the sole responsibility of the customer.

Processing Time

Orders are processed within 2–5 business days. We ship live plants on Mondays through Wednesdays only to minimize transit time and reduce the risk of plants being held over a weekend in transit.

Shipping Methods & Delivery Times

  • Domestic: [2–4 business days]
  • International: [12–14 business days depending on destination and customs clearance]

Delivery times are estimates and may vary due to carrier delays, customs processing, or seasonal demand.

Packaging

All plants are carefully packaged using eco-conscious materials designed to protect them during transit. We use breathable, moisture-retaining packaging to keep your plants healthy en route.

Weather & Seasonal Holds

We monitor weather conditions along shipping routes. In cases of extreme heat or cold, we may hold your order until safe shipping conditions are available. We will notify you if a hold is placed on your order.

Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24 hours for tracking information to update.

Damaged or Dead on Arrival (DOA) Plants

If your plant arrives damaged or in poor condition, please contact us within 48 hours of delivery at [your email] with photos of the plant and packaging. We will assess on a case-by-case basis and offer a replacement or store credit where appropriate.

We are not responsible for plant health issues resulting from improper care after delivery.

Contact Us

For shipping inquiries, please reach out to us at [info@therootedgarden.shop].

Feel free to let me know if you'd like to adjust any section — such as specific countries, delivery timeframes, or pricing details — and I'll refine it for you!