Shipping Information
Shipping Information
At TheRootedGarden, we take great care in preparing your plants and garden products for safe delivery right to your door.
Phytosanitary Certificate
All live plants and plant material shipped by TheRootedGarden are accompanied by an official phytosanitary certificate, issued in compliance with international and national plant health regulations. This certificate confirms that your plants have been inspected and are free from pests and diseases, ensuring safe and legal transit.
Please note that phytosanitary requirements may vary depending on your location. It is the responsibility of the buyer to be aware of any import restrictions or additional permits required in their region.
Dispatch & Delivery
- Orders are carefully packed and dispatched within 2–5 business days of payment confirmation.
- Delivery times vary depending on your location and chosen shipping method.
- You will receive a tracking number via email once your order has been dispatched.
Packaging
We use eco-friendly, plant-safe packaging designed to protect your order during transit. Live plants are packed with care to minimise stress and ensure they arrive in the best possible condition.
Questions?
If you have any questions about shipping or your phytosanitary certificate, please don't hesitate to contact us.